The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information is also detailed in this policy.
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide for yourself and your group such as name, email address, address, mobile phone number, any special needs, dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your data. We sometimes need to pass this on to the relevant suppliers of your holiday arrangements, such as chefs, ski schools and transport companies when it is required in connection with your holiday booking. Your information may also be used for future communications from Collineige (including email newsletters).
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with requirements for user privacy.
Ensuring Your Information is Kept Secure and Confidential
Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. When we appoint service providers to help us process information we take care to ensure that they have appropriate security measures in place.
Users are advised that if they wish to refuse the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or you choose to opt out of communication. Every effort has been made to ensure a safe and secure ‘form to email’ submission process.
This website and its owners use any information submitted to provide you with further information about the services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter programme the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company accommodation or services that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter programme, used to inform subscribers about accommodation and services supplied by Collineige. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed.
Email newsletters may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns.
Subscribers are given the opportunity to un-subscribe at any time through an automated system. The unsubscribe link is at the footer of each email newsletter.
Although this website only intends to include safe and relevant external links, users are advised to adopt a policy of caution before clicking any external weblinks on this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore be aware that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any externally linked websites.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held by each social media platform.
Users are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs.
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
How to Contact Us
Your privacy is of huge importance to us. All newsletters directly from us to you will include clear instructions on how to unsubscribe. Plus, if you would like us to remove your personal information from our systems you can email or write to us at:
If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.
Resources & Further Information
ICO Guide to the General Data Protection Regulation (GDPR)
ICO Guide to Privacy and Electronic Communications Regulations 2018
v.1.4 10 May 2018 Edited & customised by: Collineige Ltd, 1-2 Home Farm, Loseley Park, Guildford, Surrey GU3 1HS